At Ruthval Store, we are committed to providing high-quality digital products and ensuring customer satisfaction. Please carefully review our refund policy below:
- Eligibility for Refunds
- Refunds are available only for cases where the digital product was not delivered or is proven to be defective.
- Due to the nature of digital products, refunds cannot be issued for dissatisfaction unless the product does not match the description or is otherwise unusable.
- Non-Refundable Situations
- Purchases made in error without contacting us.
- Products successfully downloaded or accessed without issues.
- How to Request a Refund
- Please send an email to refund@ruthval.store within 7 days of your purchase.
- Include your order number, product name, and a detailed explanation of the issue.
- Processing Time
- Approved refunds will be processed within 5-7 business days. Funds will be returned to the original payment method.
We value your trust and strive to resolve all issues promptly. If you have additional concerns, please contact us at refund@ruthval.store.